Return & Refund Policy

At AuraFit, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, items must:

• Be returned within 2 days of delivery

• Be unused, unworn, and unwashed

• Be in their original condition with all tags attached

• Be returned in the original packaging where possible

• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

Return Process

To initiate a return, please contact our customer support team at aurafit@gmail.com with your order number and reason for the return.

Once your request is reviewed and approved, we will provide instructions on how to return your item.

Please do not send items back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within **5-10 days **after the returned item has been received and approved.

Please note that your financial institution may require additional time to post the refund to your account.

Exchanges

If you would like a different size, color, or replacement item, please contact us at Aurafits@gmail.com

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and, where appropriate, provide a replacement, store credit, or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale

• Gift cards

• Promotional or clearance items (unless defective)

• Products showing signs of wear, use, washing, or damage caused by the customer

• Personalized or custom-made products

For hygiene reasons, certain apparel items may not be eligible for return if worn or used.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective

• The item received is damaged

• An incorrect item was sent by AuraFit

Original shipping charges are generally non-refundable unless required by applicable law.

Cancellations

Orders may be canceled before processing begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: aurafit@gmail.com

We are committed to providing fair resolutions and excellent customer service.