We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auratif.shop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auratif.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auratif.shop@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auratif.shop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auratif.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auratif.shop@gmail.com.

Return & Refund Policy

At AuraFit, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, items must:

• Be returned within 14 days of delivery

• Be unused, unworn, and unwashed

• Be in their original condition with all tags attached

• Be returned in the original packaging where possible

• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

Return Process

To initiate a return, please contact our customer support team at auratif.shop@gmail.com with your order number and reason for the return.

Once your request is reviewed and approved, we will provide instructions on how to return your item.

Please do not send items back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within **5-10 days **after the returned item has been received and approved.

Please note that your financial institution may require additional time to post the refund to your account.

Exchanges

If you would like a different size, color, or replacement item, please contact us at Aurafits@gmail.com

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and, where appropriate, provide a replacement, store credit, or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale

• Gift cards

• Promotional or clearance items (unless defective)

• Products showing signs of wear, use, washing, or damage caused by the customer

• Personalized or custom-made products

For hygiene reasons, certain apparel items may not be eligible for return if worn or used.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective

• The item received is damaged

• An incorrect item was sent by AuraFit

Original shipping charges are generally non-refundable unless required by applicable law.

Cancellations

Orders may be canceled before processing begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: aurafit@gmail.com

We are committed to providing fair resolutions and excellent customer service.